Shipping policy

Shipping Policy

Delivery area
We ship to supported addresses in the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or destinations outside the United States.

Shipping rates
Available shipping services and charges are shown at checkout before payment. Express shipping is not currently offered.

U.S. fulfillment
Our current household assortment ships from supplier inventory in the United States. If U.S. stock is unavailable, the affected option is unavailable for sale; we do not substitute shipment from China.

Processing and delivery
Orders normally require 1–3 business days of processing. Delivery time depends on the item, destination, and carrier. Review the estimate shown for your order. Delivery dates are estimates, not guarantees. Holidays, weather, and carrier delays may affect delivery.

Tracking
Tracking details are sent when a valid carrier tracking number becomes available. Carrier scans may appear later than label creation.

Address accuracy
Please provide a complete and correct delivery address. Contact support@cncareusa.com promptly if a correction is needed. Changes may not be possible after an order enters processing.

Split shipments and delivery issues
Items may arrive in separate packages from different U.S. fulfillment locations. If a package is damaged or tracking appears unusually delayed, contact support@cncareusa.com with the order number and relevant photos so we can review the carrier and fulfillment records.