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Returns and Refunds

We accept return requests within 7 calendar days of delivery. To start a return, contact support@cncareusa.com before sending the item. We will review the request and provide the approved return instructions and destination. Items sent without prior authorization may not be accepted.

This 7-day return-request window applies to orders placed on or after September 9, 2026 (Pacific Time). Orders placed before that date retain the return terms in effect when purchased.

Returned items must be unused, unworn, and in the condition received, with original tags and packaging. Proof of purchase is required.

Damaged, defective, or incorrect items
Please contact us within 7 days of delivery and include clear photos of the item and packaging so we can review and resolve the issue.

The 7-day window does not limit rights or remedies for damaged, defective, incorrect, or not-as-described items under applicable law. Marketplace purchases remain subject to the terms shown at purchase and the marketplace’s buyer-protection policies.

Non-returnable items
Opened personal-care or hygiene products, hazardous materials, gift cards, and items marked final sale cannot be returned.

Return shipping
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Do not send a return to the address shown on the original shipping label unless we specifically approve that address in writing.

Refunds
After we receive and inspect an approved return, we will notify you of the result. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional processing time.

Cancellations
Contact us as soon as possible. Orders that have already entered processing or shipped may not be eligible for cancellation.

Questions: support@cncareusa.com